In Dubai’s technologically advanced environment, DEWA (Dubai Electricity and Water Authority) has improved its customer service to meet the increasing demand for efficiency and convenience. One of their notable services is “Hayak in Dubai,” which is a tool created to facilitate communication between customers and DEWA’s customer care team. Let’s take a closer look at the details of this service.
What is Hayak?
“Hayak” translates to “welcome” in Arabic. It is an online chat service provided by DEWA. The service offers both text chat and video chat options, allowing customers to communicate directly with DEWA’s Customer Care Centre. This service is accessible via DEWA’s official website and smart application, ensuring that customers can reach out for support anytime and from anywhere.
Here are some key features of the Hayak live chat by DEWA.
24/7 Availability
Hayak in Dubai is available 24/7 to provide prompt assistance for technical issues or billing inquiries, ensuring customers receive help whenever needed.
Multiple Communication Options
Hayak offers both text and video chat options, providing customers with the flexibility to choose their preferred method of communication. Whether they favor the immediacy of a text chat or the clarity of a video call, they can easily select their desired option.
Smart Integration
The service is fully integrated into DEWA’s smart application, making it easy for customers to access the chat feature while managing their utility accounts. The app also provides access to other services such as bill payments, consumption monitoring, and service requests, all within a single platform.
Real-Time Support
DEWA’s Hayak application offers real-time support, with customer care representatives prepared to assist with various issues. Whether it’s a question about a bill, a request for technical assistance, or a need for information on service disruptions, Hayak ensures that help is just a click away.
Benefits of Using Hayak
There are several benefits to using Hayak Live Chat in Dubai, and these are the most notable.
Convenience
One of the biggest advantages of Hayak in Dubai is its convenience. Customers no longer need to visit a physical office or call for help. Instead, they can open the app or website, start a chat and receive the assistance they need.
Enhanced Customer Experience
Hayak is part of DEWA’s broader strategy to enhance customer satisfaction by offering quick and efficient service. The platform is designed to be user-friendly, with a simple interface that makes it easy for even non-tech-savvy users to navigate.
Multilingual Support
Recognizing Dubai’s diverse population, Hayak in Dubai offers support in multiple languages including Arabic and English, ensuring that all customers can communicate comfortably and effectively.
Accessibility
The integration of Hayak into DEWA’s smart app makes it accessible to everyone, including those who are on the go. Whether at home, in the office, or traveling, you can easily contact DEWA for support.
How to Use Hayak
The process of using Hayak in Dubai is quite simple. It can be accessed via the website or the smart app, as mentioned above.
Via the Website
- Visit DEWA’s official website.
- Click on the ‘Support’ option in the bottom bar.
- Scroll down and click on ‘Hayak Chat.’
- Input your details and start the chat or video call with a DEWA agent.
Via the Smart App
- Download and open DEWA’s smart app.
- Navigate to the customer support section, where you’ll find the Hayak in Dubai chat option.
- Choose between text or video chat and begin your conversation.
Once connected, you can type your queries or speak directly with a representative using the video chat option. The representative will assist you in real time, addressing your concerns or guiding you through any processes. If you have any questions regarding the DEWA bill payment service or utilities, Hayak in Dubai can help you out.
FAQs
How does Hayak’s live chat improve service in Dubai?
Hayak’s live chat streamlines communication, providing quick responses and resolutions to inquiries.
Can I use Hayak to provide feedback about services?
Yes, Hayak’s live chat enables users to submit feedback on services and experiences, contributing to the improvement of service quality and addressing any issues directly with relevant authorities.
What languages does Hayak’s live chat support?
Hayak’s live chat supports multiple languages, such as Arabic and English, enabling effective communication for residents and visitors in Dubai.
Conclusion:
DEWA’s Hayak application is a great example of efficiency and ease of use. This service helps Dubai residents manage utility services, ask questions, and solve problems quickly. Whether you’re a long-time resident or new to Dubai, using Hayak can make dealing with DEWA easier and faster.
