Whether you are a new resident in Dubai setting up your new home or just changing residences in the emirate, the power and water connection is typically one of the most critical items to prioritize. DEWA, the Dubai Electricity And Water Authority, facilitates such connections in Dubai.
In this comprehensive DEWA guide, we give you with all of the required information on the company and its services, as well as a breakdown of the DEWA bill and instructions on how to get your connection set up (or canceled).
DUBAI ELECTRICITY AND WATER AUTHORITY INFORMATION (DEWA)
DEWA is a word that stands for the Dubai Electricity and Water Authority. His Highness Sheikh Maktoum Bin Rashid Al Maktoum established the company on January 1, 1992, to integrate the formerly independent energy and water departments. DEWA Dubai is now regarded as one of the best utility suppliers in the world.
As of 2018, it had serviced over 880,000 consumers with a 95% satisfaction rate. Furthermore, the firm was ranked first in the world in the World Bank’s Business report in 2018 and 2019.
Let us now look into the services provided by DEWA in Dubai.
DEWA PROVIDES SERVICES
DEWA provides services to both private users and large corporations.
DEWA Dubai provides the following services to individual users:
- Activation of Electricity/Water (Move In)
- De-Activation of Electricity/Water (Move Out)
- Transfer of Electricity/Water (Move To)
- Bill Payment and Enquiries
DEWA also provides services to encourage the use of renewable resources, such as solar energy.
DUBAI, SHAMS
DEWA has launched this effort to promote the usage of solar energy in Dubai and to lead the transition to clean, renewable energy sources. Shams Dubai wants to become the emirate one of the brightest in the world by implementing Executive Council Registration 46 of 2014, in line with the vision of His Highness Sheikh Mohammed Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai.
Property owners can connect their Photovoltaic (PV) systems to the DEWA grid through the initiative, resulting in lower electricity expenditures, among other benefits. Moreover, excess power is exported back to the grid.
Installing solar energy is a lengthy procedure that may be summarized as follows:
- Stage 1: Obtaining a No Objection Certificate (NOC)
- Stage 2: Procuring Design Approval
- Stage 3: Inspection and Connection
- Stage 4: Generation
You will recruit contractors who will apply for NOC through the electricity company’s website utilizing contractor login information. The builder or contractor must submit the trade license, and there are no application fees.
When going solar with DEWA, you must pay a one-time connection cost of AED 1,500. Of course, there are additional expenses and complexities to the procedure.
STATIONS FOR CHARGING ELECTRIC VEHICLES (EV GREEN CHARGER)
DEWA Dubai provides electric car charging services as part of its ecological efforts. It has established 200 EV Green Charging stations around the emirate as of October 2018 to encourage the use of eco-friendly, sustainable means of transportation and to cut carbon emissions. Under the ‘EV Charger Card Services’ page, you may get, replace, or cancel an EV Green Charger Card.
It should be noted that non-commercial electric car owners can obtain free charging from any EV station until January 31, 2021. Of course, you must also register your car before receiving the free service.
DEWA CUSTOMER SUPPORT
DEWA’s “Customer Happiness Centres” are conveniently located around the emirate and are manned by highly qualified professionals that assist customers with their problems and inquiries.
ACADEMY OF DEWA
The company also has its own Vocational Academy where Emirati students are trained. The school intends to nationalize entry-level DEWA posts across the board. The institution collaborates with the UK’s Business and Technology Education Council (BTEC). Graduates will get BTEC degrees after completing academic and on-the-job training in sectors like as production, transmission, and energy distribution. You may apply and register for scholarships on DEWA’s website under the ‘Student’ tab. It is also possible to apply for an internship with the company.
DEWA FOR CONSTRUCTORS
The water and power authorities also helps builders by giving NOCs. It is also in charge of supplying water and electricity for building sites.
Builders can use their DEWA login credentials to apply for new connections online on the ‘Getting Electricity Connections’ page in the ‘Builder’ part of the DEWA website. Similarly, NOCs may be obtained using an online method with no application fees.
HOW TO GET A DEWA CONNECTION
It is simple to establish a connection. All you have to do is fill out the application form, provide the necessary documentation, and pay the security deposit as well as DEWA connection costs.
DOCUMENTS REQUIRED
Documents for Move-In services include:
- Title deeds
- Copies of passports of both tenant and landlord
- Tenancy contract
If the applicant is not in the nation, an authorization letter may be required in addition to these papers. To get the application form titled ‘Activation of Electricity and Water Service for Residential Expatriate Consumers,’ go to the official website (dewa.gov.ae) and navigate to the ‘Forms and Documents page.
EXPLAINED IMPORTANT TERMS
There are a few of key concepts that need to be clarified.
What is the DEWA Premise Number?
The premise number is normally located at the front gate of the property where you want to live.
What exactly is Ejari?
The Ejari number is distinct from the Premise number. When you’ve decided on an apartment or villa in Dubai, you’ll need to get the tenancy contract filed online with the land department. This is known as Ejari, and registration using this method is straightforward. You only need information such as the conditions of the agreement and the name of the rental firm. After you provide these data, the Ejari online system will generate a unique barcode that will be valid for the duration of the contract.
FEES ARE INVOLVED
You must pay a DEWA activation cost of AED 110 (for small meters) regardless of the property. This price is non-refundable. The security deposit for an apartment is AED 2,000, whereas the deposit for a villa is AED 4,000. In addition, there will be a Knowledge and Innovation charge that must be paid.
HOW DO I PAY MY DEWA BILLS?
You may pay setup fees and ongoing payments in a variety of methods, including:
- DEWA’s website or mobile app
DEWA online payments can be made immediately on the website. The bilingual software from the corporation is also optimized for iOS, Blackberry OS, Windows, and Android, and it has a user-friendly payment mechanism.
- Your credit card company or internet banking provider
You can also pay your utility bills if you have an account with one of the following banks:
- Abu Dhabi Commercial Bank
- Ajman Bank
- Commercial Bank of Dubai
- Dubai Bank
- Emirates Islamic Bank
- First Gulf Bank
- Mashreq Bank
- Standard Chartered Bank
- Sharjah Islamic Bank
- Noor Bank
- National Bank of Fujairah
- RAK Bank
- Union National Bank
- Citi Bank
- Dubai Islamic Bank
- United Arab Bank
- Abu Dhabi Islamic Bank
- Barclays Bank
- HSBC Bank – Middle East
- Dubai First
- Arab Bank
- Habib Bank AG Zurich
- National Bank of Abu Dhabi
- Al Hilal Bank
- MPay
You may also use your credit card to pay DEWA bills and other government services using the MPay website or application.
Here are some of the methods for paying your DEWA bill in Dubai.
Moreover, cash payments may be made at DEWA centers, Etisalat payment machines, ZOOM supermarkets, and ENOC or EPPCO gas stations.
Your connection will be enabled within 24 hours after you submit the papers and application form, as well as pay the deposit and costs.
UNDERSTANDING THE DEWA BILL
Water, electricity, sewerage, and housing fees are all included in your DEWA payment. The property owner pays the housing charge, but renters pay 5%.
The following are the standard per-unit fees charged by the company:
- Electricity – AED 23 fils
- Water – AED 3 fils
- Sewerage – AED 0.5 fils
The power tariffs apply to monthly use of less than 2000KWh. If you consume more than 6000KWh, you will be charged AED 38 fils per unit.
When you check your DEWA statement, you will find that rates are higher in the summer due to greater use of cooling appliances. Water use will be higher in homes with pools and gardens as well.
CANCELLATION PROCEDURES
You may cancel your DEWA account online or by visiting your local Customer Happiness Centre, just like you can activate it.
After logging in, go to the ‘Deactivation of Power and Water’ page under ‘Quick Services’. Choose your contract account and select the box if a clearance certificate is required.
Following that, you must pick the Move-Out date, contact number, and deposit method. After completing these procedures and clicking ‘Submit,’ you will receive an email or SMS with your Move-Out notice number, and the firm will send your last DEWA bill to your registered email address.
Please keep in mind that if you require a clearance certificate, you will be charged AED 50 + VAT. In addition, you will be entitled to a refund of your security deposit. Please make sure you have your original receipt with you.
DEWA CONTACT INFORMATION
Lastly, you can reach DEWA through the following channels:
- Website: dewa.gov.ae
- Emergency Call Centre in case of technical incidents: 991
- Customer Care Centre, Billing Enquiries: +971-4-601-9999
- Fax: +971-4-324-8111
- Email: customercare@dewa.gov.ae
Of course, you may always communicate with ‘Rammas,’ DEWA’s internet chatbot. Your DEWA bill inquiry will be answered in both English and Arabic by the AI-powered bot.
This ends our DEWA guide. We hope the information was useful to you. Obtaining a DEWA connection is a fundamental right. There are other additional tenants’ rights in Dubai that are similar to this. For more information about living in the UAE, visit
