A detailed guide to Sharjah Electricity and Water Authority (SEWA)


This guide is for you if you want to get away from the hustle and bustle of Dubai and visit Sharjah, one of the most popular adjacent emirates. Sharjah is recognized for its calm atmosphere and family-friendly ambiance, yet it’s only a short drive from Dubai.

Here’s all you need to know about connecting up water, power, and gas to your new Sharjah home:

What Does SEWA Stand For?

Sharjah Electricity and Water Authority (SEWA) serves all Sharjah residents. They are also in charge of the emirate’s gas services.

How Do You Turn On SEWA Water, Electricity, or Gas?

To activate any of SEWA’s services for your new location, go to one of the many SEWA service centers and fill out an application.

Activate SEWA Water

What Documents Are Needed to Activate SEWA?

There are a few documents you should bring with you the first time you visit the service center. Details for water and electricity activation can be found in the list below:

  1. Emirates ID
  2. Tenancy Contract if you’re renting
  3. Ownership certificate for owners
  4. Required application form
  5. Copy of trade licence of electrical contractor (SEWA-approved) and original professional licence
  6. Affection plan
  7. Passport copy
  8. License copy (companies).

For a SEWA gas connection, the following documents are required:

  1. Building permission
  2. Gas pipe drawings (SEWA-approved)
  3. Copy of trade licence of gas contractor
  4. Letter from gas contractor
  5. Certificate of building completion if asked for (payment of due charges).

How Can You Sign Up for a SEWA Account Online?

You can register for an account and activate your complete services by visiting SEWA’s online page. When enrolling for an online account, please ensure that your information in the SEWA billing system is up to current.

Provide a copy of your Emirates ID on both sides, as well as a copy of your tenancy contract/trade license, together with your Account ID and cellphone number, to regsupport@sewa.gov.ae.

After updating, you may create an online account. Here’s a step-by-step guide to getting started:

  1. Head to the official website
  2. Choose E-Services
  3. Choose Online SEWA Account
  4. Choose Register for SEWA Online Account
  5. Choose Register Now.
SEWA Online Account

What Information Is Need to Register a SEWA Online Account?

Following the above steps, a window will open requesting the following information:

  • Emirates ID type and number
  • Name and detailed address of the residence
  • Username and desired password.

What Are the Benefits of an Online SEWA Account?

Registering for an online account offers a few benefits that might help you save time:

  1. View your account information using your SEWA login credentials
  2. Edit your account information
  3. Locate all SEWA offices and customer care centres
  4. View your bill or multiple bills online
  5. Pay your bill or multiple bills online
  6. View bill history
  7. View service requests
  8. Check consumption graphs
  9. Cancel your account
  10. Receive monthly emails with SEWA bills.

What Are the Benefits of the SEWA Smart App?

Having a SEWA app on your phone is a great way to stay organized. Here’s how you can put it to use:

  1. View bill history
  2. Enquire about your bill
  3. Pay your bill (an online account is a must to pay using the app)
  4. View consumption report
  5. Locate SEWA offices
  6. Service requests
  7. Updates.

What Is the Process for Paying Your SEWA Bill Online?

To pay your bill online, you have two options: the website or the app. On all platforms, there is an ePay option to verify your bill before continuing with SEWA payment securely.

SEWA Bill Online

How Can You Pay Your SEWA Bill Without Going Online?

Instead, you can make an offline payment at any of SEWA’s service centers, Emirates post offices, or UAE exchange centres.

How Do You Get in Touch With the SEWA Office?

If you have any questions, you can always call the head office at 06 5288888. They are open from 7:30 a.m. to 2:30 p.m. Sunday through Thursday.

This article is only offered for educational purposes, providing a general understanding of its material, including relevant laws and regulations, and is not meant to provide specific legal advice. The Blog is not meant to take the place of qualified guidance from a licensed professional.

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