The Ministry of Human Resources and Emiratisation (MOHRE) is responsible for monitoring the workforce and regulating the hiring process in the UAE’s corporate and governmental sectors. It has undertaken a number of steps in recent years to boost the country’s labour market and give chances to nurture local talent. Learn about the services, programs, and processes overseen by MOHRE.
THE MOHRE SERVICES
MOHRE implements a set of regulations and standards in order to provide excellent services to the UAE’s increasing workforce. The following is a list of some of the services offered by MOHRE to businesses and workers.
SERVICES FOR EMPLOYERS
MOHRE provides several services to companies, enabling a streamlined procedure for effective personnel management. Among these services are:
Obtaining a Work Permit
Employees working in the UAE are issued work licenses by the Ministry of Human Resources and Emiratisation (MOHRE). The employer can apply for a fresh work permit by submitting the following documents:
- A color image of the employee set on a white backdrop
- a copy of the employee’s six-month passport
- A letter of authorization from the appropriate authority
- Academic certificates issued by the Ministry of Foreign Affairs of the employee’s native country
The permission is valid for two months after it is issued. This permission is issued by MOHRE in one day. The application fee for a work visa varies. To learn more about the pricing structure, see our comprehensive guide on work permit fees in the UAE.
The UAE Ministry of Foreign Affairs has published a new rule on work permits. Men sponsored by their spouses can now obtain a work visa in the UAE under the new policy.
Reporting a Missing Domestic Employee
If an employee leaves without alerting the employer, MOHRE gives the employer the authority to report the issue.
The employer is required to submit documentation such as:
- A copy of the employer’s and the employee’s passports
- Details on the worker’s residence and visa
- An original or duplicate of the employer’s legitimate identification card
Apart from Dubai, the service costs AED 418 in all emirates. Employers in Dubai can obtain this service via Amer centers or the General Directorate of Residency and Foreigners Affairs (GDRFA).
Payment of Fees
Employers can also pay any fines imposed on domestic workers through MOHRE. Employers must have the following items in order to pay a fine:
- A duplicate of the employer’s passport
- An authentic valid ID card of the GCC employer/resident/investor
- The employer’s original, legal ID card
MOHRE also oversees other work-related tasks. For example, the Ministry:
- Changes or modifies a work permit
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- Inspection of working locations is available.
- Data on the recruiting system is updated.
- Job applicants are trained.
- Grants or cancels PRO cards, brokerage agency licenses, or temporary recruiting licenses
- Quotas are available for firms with 50 or more employees.
- carries out routine inspections
SERVICES FOR EMPLOYEES
MOHRE, in addition to meeting the demands of businesses, also meets the needs of UAE employees.
ABSHER CARD ISSUANCE AND RENEWAL
Absher Card is a discount card that is available to UAE residents who work in the private sector in the UAE.
To obtain an Absher card, you must first:
- Be an Emirati
- Have a registered labour card
- Work experience in one establishment no less than one month
- Be registered in General Authority for Pensions and Social Security or Abu Dhabi Pensions and Retirement Fund
- Have a record of a minimum 3-months of salary transfer through the Wages Protection System (WPS)
MOHRE issues the card within 7 working days after receiving your application. When the card expires, MOHRE renews it in the system without any further action.
RESOLVING SALARY ISSUES
MOHRE requests the following information in order to make a complaint about pay issues:
- Employees of the company
- Complete establishment report
- Inspection reports from the past
- Scheme for Establishment Location
- A duplicate of the complaint
- Report on wage payments from the Wages Protection System (WPS)
Salary concerns are normally resolved within 3 business days by MOHRE.
LIQUIDATION GUARANTEE BY THE BANK
The service assists labourers in receiving money on behalf of the recipient.
Employees must have the following to receive this service:
- Liquidation court decision
- The legal team drafted a settlement instrument to liquidate the employer’s guarantee and permission.
To begin using the service, perform the procedures outlined below:
- Submit the court letter to the Labour Relations Department, along with a bank guarantee in the labour’s favor.
- In the absence of a judicial ruling, the bank guarantee will be triggered on the basis of the employer’s choice.
The conclusion is informed within 3 business days.
FOLLOW-UP ON WORKPLACE INJURIES AND ACCIDENTS
MOHRE also guarantees that employees are covered by their individual employers in the event of any occupational dangers. Employees must have the following qualifications to use this service:
- Labour contract
- Medical report from the Health Authority (Abu Dhabi) that determines the disability percentage.
Such inquiries are responded to within 5 business days.
MOHRE also inspects the workplace, responds to queries, and investigates complaints. Employers and employees can both file MOHRE complaints.
MOHRE TRADEMARKS
TWAFOUQ
Twafouq acts as a go-between for companies and employees. It settles disputes between the two parties by responding to legal questions and analyzing the merits of their complaints. The fast-track MOHRE dispute centre, which has centers around the UAE, resolves labour concerns in 10 working days.
TASHEEL
Tasheel is a MOHRE online system that aims to streamline payments and transaction processes for both companies and employees. Employers may use the government-backed system to fulfill a variety of tasks, such as applying for a labour card and work permit, submitting missing papers, and canceling an employment contract.
Service centers for MOHRE Tasheel may be found at Business Bay, Muraqqabat, and Deira.
TAQYEEM
Taqyeem is a division of MOHRE that works to improve workforce stability in the UAE. It gives information on subcontracts and the validity of commercial licenses, as well as the ability to register labourers in the labour camp system. Taqyeem employs around 35,000 people throughout the country.
TAWSEEL
Tawseel is a network of mobile and innovative service centers that serve persons who, owing to personal or professional obligations, are unable to visit government offices. Tawseel aids in the issuing of company licenses, the supply of job possibilities, and other MOHRE-licensed services with a big fleet of well-equipped automobiles equipped with cutting-edge technology and a customer representative aboard.
TAWJEEH
Tawjeeh is a service center designed to protect both employers’ and employees’ interests. It disseminates information about UAE labor legislation and its prerequisites through training sessions and the distribution of booklets and flyers. Tawjeeh also issues employment permits and contracts.
TADBEER
Tadbeer is a simple, centralized method for hiring domestic employees in the UAE. On the one hand, the service center protects employees’ rights, while on the other, it safeguards the safety and security of the houses who hire them.
Tadbeer handles sponsorships, health insurance for domestic employees, and conflict settlement between the two sides.
MOHRE INITIATIVES
PROGRAM MOHRE TAWTEEN
The Ministry has launched the National Program for Emiratisation (Tawteen), which allows UAE nationals to work in the private sector. This site can help anyone who has a citizen ID and is between the ages of 18 and 60.
If you are looking for work,
- Sign in to MOHRE.
- Choose the job seekers category.
- “Register a new user” will appear.
- Fill out all of the needed fields on the registration form.
- Hit the ‘Save’ button.
Once completed, you will get a text message or email with your username and password to confirm your registration.
Employers may become members of the Tawteen Partners Club, which boosts their chances of finding the suitable applicants. There are three types of membership:
- Platinum Class
- Gold Class
- Silver Class
Each of these solutions makes it easier for businesses to get work permits for their staff.
Tawteen program’s offerings go beyond the dynamics of work. Tawteen has also created a Tawteen 360 Student Forum for school and university students seeking career advice and support.
ESERVICES MOHRE
MOHRE has created an online gateway for employees and employers called eNetwasal. The site allows you to check the status of your wage certificate, work permit, and labour card online, among other things. You must be registered with MOHRE to use these services.
APPLICATION FOR MOHRE
MOHRE has also released an app that allows you to apply for all job and labour-related services in seconds. Employees, labourers, domestic workers, and sponsors can all use the MOHRE UAE app.
MOHRE CONTACT INFORMATION
You may contact them by email at ask@mohre.gov.ae, phone at +971-680-27666, or utilize their hotline number, 80060. You may also contact the Ministry through their official MOHRE website.
If you wish to contact MOHRE through social media sites like Facebook, Twitter, or Instagram, their official account is @MOHREUAE. The site is also on YouTube and LinkedIn.
That’s all we’ve got for you. The Ministry of Human Resources and Emiratisation is always introducing new rules to help both company owners and professionals. For example, to combat the Coronavirus epidemic, MOHRE has proposed a new work permit renewal process.
