How do I make a complaint regarding DEWA’s high consumption?

Complaining about Dewa high consumption

If you have gotten a very high DEWA bill, it might be irritating and difficult to figure out. We understand your distress, and we are here to help. How can I file a DEWA excessive usage complaint, you may wonder? This guide will guide you through the processes needed to contact DEWA and perhaps receive some helpful refunds.

What is DEWA?

The government-owned Dubai Electricity and Water Authority (DEWA) is in charge of producing, supplying, and overseeing water and electricity services throughout the whole emirate of Dubai. His Highness Sheikh Maktoum Bin Rashid Al Maktoum formed the organization in 1992, and it now serves over 1.5 million consumers.

Furthermore, DEWA is among the leaders in supporting sustainable development in Dubai. They’ve adopted a number of projects to cut energy use, enhance renewable energy use, and improve water efficiency.

How to complain regarding DEWA’s high consumption

DEWA has launched a Smart Living program (described below) to reduce high power and water use. There are several ways to reduce your utility rates, ranging from assisting consumers in understanding their invoices to providing excessive water use notifications.

If you have taken measures to limit your energy use but still get excessively high bills, you can make a complaint with DEWA about your high consumption. You may do this by going to their website or downloading their smart app, sending an email to, or calling +971-4-601-9999. Please be aware that it may take up to three days to obtain a response from a representative.

Users can also submit a ‘Consumption Verification Request’ on the website to verify their consumption level if they see an unusual rise or decrease in water or power usage.

DEWA’s Smart Living Initiative

DEWA’s Smart Living project allows consumers to digitally monitor their water and power use without having to contact DEWA. You may accomplish this by simply checking into your account on the website or smart app and utilizing the following features:

  • Understanding what you pay for will help you control your use more effectively.
  • If your water use exceeds the usual level, it indicates that there is an internal water leak.
  • Compare your utility use patterns to those of similar homes to help you track your daily usage.
  • Request a consumption evaluation to better understand how much power and water you use each day.
  • To monitor utility use when away from home, activate ‘Away Mode’.

FAQs about the DEWA High Consumption Complaint

How can I get in touch with DEWA?

  • In case of technical issues, contact the emergency call center at 991.
  • Customer Care Center and Billing Enquiries: +971-4-601-9999
  • Fax: +971-4-324-8111
  • Email:

What time is the highest consumption of dewa?

According to DEWA, Dubai consumes the most power between 12:00 and 6:00 p.m. These are the peak-load hours.

Why is my DEWA bill so high?

Several factors might contribute to the high usage of the DEWA bill. Let’s look at some of them.

  • Using more electricity during the hottest season.
  • Having additional people in your house might lead to increased consumption of water and power for activities such as washing and showering.
  • Leaky faucets, defective water heaters, and inefficient refrigerators may all contribute to excessive water and power use.
  • Incorrect meter readings are conceivable. In that scenario, you can contact DEWA to resolve the issue.
  • Using electricity and water at peak hours
  • DEWA occasionally adjusts its rates, which may result in an increase in your bill.
  • If you don’t pay your account on time, late fines can mount up quickly.

How can I lower my DEWA bill?

If complaining about DEWA’s excessive usage seems like a boring process,

  • Be aware of high load hours.
  • Use a programmable thermostat.
  • Avoid keeping your appliances on standby.
  • Use air conditioners sensibly.
  • Try air-drying your garment.
  • Switch to energy-efficient lighting and appliances.
  • Use water wisely or sensibly.
  • Take care of your electronic gadgets.

Before cutting off services due to unpaid bills, does DEWA provide reminders?

DEWA will text or email you three reminders about overdue invoices.

If you want to relocate soon and disconnect DEWA services from your existing house, you can submit a request online or visit a customer service center near you.

Hopefully, the blog post provides clear guidance on how to protest DEWA’s excessive usage.

This article is only offered for educational purposes, providing a general understanding of its material, including relevant laws and regulations, and is not meant to provide specific legal advice. The Blog is not meant to take the place of qualified guidance from a licensed professional.

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